Omnichannel ticketing
Email, web chat, WhatsApp and phone calls all become tickets on the same board.
- Priorities, SLAs and escalation rules
- Assignment by team, skill or round robin
- Full customer context from the CRM on every ticket
Customer support
One inbox for every support channel
Support conversations arrive from everywhere. Activeflow365 puts them in a single queue with SLAs, ownership and the customer's full CRM history beside every message.
AI that speeds up first response
The assistant drafts answers from your own content and summarises long threads for whoever picks the ticket up.
- Suggested replies in your brand voice
- Thread and call-transcript summaries
- Chatbot deflection on your website
Support that triggers automation
Tickets are workflow triggers like anything else, so follow-up and escalation happen on their own.
- Auto-escalate on SLA breach
- CSAT follow-up after resolution
- Churn-risk alerts to the account owner